Q: How many sessions will I need?
A: It depends on the treatment and your goals. Most clients see results after 2–4 sessions.
Q: Are your treatments safe?
A: Yes, all treatments are performed by licensed professionals using approved products and protocols.
Q: Can I get a refund if I’m not happy with the results?
A: Results vary per individual. While refunds aren’t issued for dissatisfaction, we offer complimentary reviews and alternative options.
Bookings
Q: How do I book an appointment?
A: You can book online through our website or contact us directly.
Q: What is your cancellation policy?
A: Cancellations must be made at least 48 hours in advance to avoid fees.
Q: What happens if I miss my appointment?
A: No-shows are charged the full treatment fee and may be restricted from future bookings.
Products
Q: Can I return a product?
A: Yes, within 7 days if it’s unopened and in original packaging.
Q: What if the product is defective?
A: We’ll replace or refund any defective items in accordance with Maltese consumer law.
Payments & Policies
Q: Is my payment information secure?
A: Absolutely. We use encrypted third-party payment gateways and do not store card details.
Q: Do I need to accept Terms & Conditions before booking or purchasing?
A: Yes, all clients must acknowledge our T&Cs, including refund and return policies, before completing any transaction.
